The Texas Workforce Commission (TWC) warns Unemployment Insurance (UI) benefits recipients to be aware of unscrupulous business operators who may try to obtain their personally identifiable information such as date of birth, debit card numbers, Personal Identification Numbers (PIN) or social security numbers.
Recipients should only give personal information when filing for benefits online at or when speaking to an unemployment benefit customer service representative on the Tele-Center phone filing system at 800-939-6631.
Due to reports of suspicious activities to TWC, UI recipients also are reminded that unemployment staff will never call to obtain personally identifiable information, perform home visits or use text messages to contact claimants. TWC wants to ensure that UI benefits go to only those who qualify and that no one is taken advantage of by someone illegally posing as a TWC staff member or by unscrupulous business operators.
TWC also wants to remind claimants that filing for benefits, as always, is free. Victims of so-called “fee-for-filing” scams could later discover unemployment claims were never filed on their behalf. Claimants should never pay for a government service that is free.
The UI program is funded through employer taxes and provides temporary, partial-income replacement to workers who have lost their jobs through no fault of their own. TWC administers and oversees the collection of taxes from employers and the payment of UI benefits to qualified claimants.
To report possible fraud, call the TWC Fraud and Program Abuse Hotline at 800-252-3642.